Shipping and Returns
Shipping is done in one of two ways: Registered airmail, or EMS.
Registered airmail can take 2 weeks or so to reach you if you live in the US, Canada, Europe, Australia-NZ, etc. Some postal services (such as USPS) do not provide point-to-point tracking for it unless you call them on the phone to ask. If you feel the package is taking too long, please contact your local post office first to see if they have kept the package for you.
EMS is fast (less than 1 week, sometimes just a few days), fully insured, and provides accurate, point-to-point tracking information. You can even have updates sent to you by e-mail. As soon as your item is sent we’ll provide you with tracking info so you can follow your package as it makes its way to you.
Exchanges and Returns
Items may be exchanged with The Rite Stuff's prior consent within 7 (seven) days after you have received your items. The items must be in new condition with original packaging and tags. Shipping costs will not be refunded.
You may return an item for a refund, but a 30% stocking fee will be charged. I will credit you in the same manner as your original payment within 7 days of receiving the returned item.
The Rite Stuff is not responsible for lost or damaged goods.
Return items to the following address:
10F., No. 102, Luguang Rd., Guishan District, Taoyuan City, Taiwan
Postal code: 333