Shipping and Returns
I offer two shipping methods: EMS, and Registered Airmail.
EMS is faster (less than 1 week) and provides more accurate, point-to-point tracking information. You can even have updates sent to your e-mail.
Registered Airmail can take 2-4 weeks to reach addresses in the US and Europe but is more affordable. However, it includes less detailed tracking info; that is, not point-to-point. USPS, for example, won't list any tracking info for international registered airmail on its website. You have to call them for detailed info, and possibly wait on the line for more than 30 minutes. For this reason I recommend choosing EMS for orders outside of Asia. Please take these factors into consideration when choosing your preferred shipping method.
Exchanges and Returns
Items may be exchanged with The Rite Stuff's prior consent within 7 (seven) days after you have received your items. The items must be in new condition with original packaging and tags. Shipping costs will not be refunded.
You may return an item for a refund, but a 30% stocking fee will be charged. I will credit you in the same manner as your original payment within 7 days of receiving the returned item.
The Rite Stuff is not responsible for lost or damaged goods.
Return items to the following address:
Heping E. Rd., Sec. 1, Lane 113, No. 17, F-1
Daan District, Taipei City, Taiwan